Self-Service Operations: the Why? and the How?

Disclaimer The opinions depicted in this post are mine, not the ones of my employer. Introduction Self-service operations is a term coined by Damon Edwards from Rundeck to describe principles (and tools) that should guide operations in an enterprise, or any other organization that have more than one two pizza team. Why self-service operations is so important comes from the fact, that in large organizations teams depend on other teams (because there is a limit to the size of a team and to what their responsibility can encompass). Read more